TERMS AND CONDITIONS

• Cancellations will be taken into consideration at any time before the delivery of product.
• If you cancel your order before it has been shipped, we will refund the entire amount.
• Cancellation will not be accepted for orders placed under the same day delivery category.
• If your product has shipped but has not yet been delivered, contact customer support and inform them of the same.
• If you have received the product, it will only be eligible for replacement in cases where there are defects found with the product.
• When the product is delivered by courier and the customer does not accept the package, the 2-way shipment charge will be collected from the customer
  exceptions.

THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED:​

• Tempered Glass
• Phone Covers
• Non-Warranty Products

GRIEVANCE OFFICER

In case of any escalation of customer service enquiries with regards to defects in products or complaints with services, you are free to contact our grievance officer at the below email address.

Email Address: warranty@maxmark.lk

TERMS AND CONDITIONS FOR DELIVERY OF THE PRODUCT

DELIVERY REGION

All over the Island except remote areas. Product purchased from us will be delivered within maximum 7 business days from the date of Billing through Courier. Any product purchased online before 05.00pm will be billed the same day. Product purchased after 05.00PM will be billed in the next business day. The Estimated shipping date will be the billed date and the estimated delivery date will be within 5-7 business days from the date of billing/Shipping.

Shipping Way : The Product Shipped Through Reliable Courier Agencies.

Product will be delivered through courier. If the purchase mode is through “Cash on Delivery” (COD), Please make the payment to the respective courier delivery person after you have received the product. The invoice for the purchase will be in the package and a mail for the order placed will be sent out to you However, if any product is delivered that is not the same as per your original order or is delivered in a damaged condition; the same will be replaced by us at no extra cost. You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure that the Delivery Address is within Srilanka.

TERMS AND CONDITION FOR REFUNDS AND REPLACEMENT

All products sold at www.maxmark.lk store are covered under our 3-Day Replacement Guarantee. Please do notify us of any problems, damages or defects within 3 days from the date of delivery, and we will issue a brand new replacement product to you at no extra cost. In order to get a defective item replaced, please contact Customer Care via the Contact Us Page, which you can see at the bottom of MaxMark.lk the web page within 3 days from the date of delivery. The defective product or part will be recalled, and a replacement will be shipped immediately. If there is any cosmetic damage, we will not replace the product. However, if there is any other concern, you can still get in touch with us.

During the replacement process, the product that is being returned should contain all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

Product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number will not be eligible for replacement.

All Electronics are insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact maxmark Customer Care, and we will have the issue quickly resolved.

For orders placed through Gift Coupons /vouchers, refund would be provided in form of a fresh Gift Coupons /voucher of the same value and the Expiry date will be the same as in the original gift coupons.

It may take up to 7-10 working days to complete the refund from the time we receive our product back. Though we give free shipping during the cancellation and refund, the shipping charge will be deducted from the refund amount. If the order is cancelled before shipping, there will be any shipping charges will be deducted from the refund funds. In case the payment was done through COD, it will take longer. As soon as we receive the funds from the courier, we will process the refund. You need to provide us with the below-mentioned information.

• Name as on Account
• Name of Bank
• Account number
• Order Number
• Reason for Refund

We will either transfer the funds through to your account or we will provide you with the cheque under the billing address name.

TERMS AND CONDITION FOR CANCELLATION

• If you cancel your order before your product has been shipped, we will refund the entire amount.
• If the cancellation is after your product has been shipped,
• If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
• If you received the product, it will only be eligible for replacement, only in cases where there are defects found with the product.
• When the product is been delivered by courier and the customer does not accept the package, the 2-way shipment charge will be collected from the Customer.

TERMS AND CONDITION FOR THE PAYMENT

Please make the payment to the respective courier delivery person after you have received the product. The invoice for the purchase will be in the package and a mail for the order placed will be sent out to you.

PAYMENT OPTIONS IN MAXMARK STORE

Following Payment options are available

• Credit Card
• Debit Card
• KOKO
• Internet Banking
• Cash Card
• Cash on Delivery
• Cash Transfer
• Frimi

All major Credit cards are accepted

All major Visa Master and Maestro Debit cards are accepted.

DEBIT CARD

We accept all debit cards

CREDIT CARD

We accept all credit cards

Shopping at maxmark.lk.store is 100% safe. We are a Verisign Secured SSL-certified site, which gives maximum security to the users. All the online payments are made through our reliable payment gateway approved by McAfee Secure, Verisign, Norton Secure, Pci Security Standards

WHAT IS CASH ON DELIVERY (COD)?

Cash on delivery (COD) is a payment option in which at the time of delivery you hand over the CASH against delivery of the product.The product will be delivered in a sealed condition. Please DO NOT accept any packet which appears to be tampered or damaged externally. Please DO NOT pay more than the order value. You pay for what you seen on the Website and there are no hidden charges. Any other Query you can inform us though mail or call our customer care and we will be glad enough to help you with the Query.

TRADEMARK

The logo/image of Maxmark on the home page of the website & other pages and as used in the communication to the User is registered by MAXMARK and cannot be used or communicated, or distributed without the specific and written permission of MAXMARK

ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and also you agree to accept responsibility for all activities that occur under your account or password. MAXMARK does sell products to children, but it sells them to adults, who can purchase with a credit/Debit card or COD. If you are under 18, you may use MAXMARK.LK only with involvement of a parent or guardian or otherwise, MAXMARK has the right to cancel any order or service to the User. MAXMARK and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

MAXMARK is associated with various business partners for the supply and service of goods directly to the customers. MAXMARK is a marketplace for the products with its business partners. The after sales service and warranty for the products sold by our business partners, as duly applicable, for the respective products, will be taken undertaken and handled by the respective business partners or through their respective service centers.

APPLICABLE LAW

This site is created and controlled by MAXMARK . The laws of Srilanka shall apply and courts shall have jurisdiction in respect of all the terms, conditions and disclaimers. Maxmark reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without any prior information provided to the customers/users of the services/website of Maxmark.

This Agreement shall be governed by and interpreted and construed in accordance with the laws of Srilanka.